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Customer Care

Welcome to Triple Oak Vineyard! We are delighted to have you as a valued customer and are committed to providing you with exceptional service. If you have any questions, concerns, or need assistance, our dedicated customer care team is here to help. Please find below some useful information and ways to get in touch with us.


Contact Information:

- Phone: For general inquiries, you can reach us at (541) 743-1885.

- Email: Feel free to email us at with any questions or concerns you may have.

- Visit Us: We invite you to visit our Triple Oak Wine Vault at 137 Locust St, in downtown Oakland. Our friendly staff will be happy to assist you and provide a memorable wine tasting experience.


Wine Tastings and Purchases:

- Tasting Room: Our Triple Oak Wine Vault is the perfect place to sample our exquisite wines. Join us at our historic old bank building, where you can explore our selection and indulge in the flavors of our award-winning wines. Our knowledgeable staff will guide you through the tasting experience.

- Wine Purchases: If you wish to purchase our wines, you can do so at our Wine Vault or directly through our website. Visit [website URL] to explore our collection and place your order. We offer secure online payment options for your convenience.


Wine Club Membership:

- Exclusive Benefits: Consider becoming a member of our wine club to enjoy a range of exclusive benefits. As a member, you'll receive priority access to limited edition wines, discounts off retail pricing, special event invitations, and complimentary tastings.

- Joining the Club: To join our wine club, simply visit our website and navigate to the Wine Club section. There, you will find detailed information about the membership tiers, benefits, and how to sign up. We would love to have you as part of our wine club family!


Private Parties and Catered Events:

- Special Occasions: Planning a private party or a catered event? We can help create a memorable experience for you and your guests. Whether it's a birthday celebration, corporate gathering, or wedding reception, our team can assist in arranging the perfect setting at our Triple Oak Wine Vault. Contact us to discuss your event requirements and schedule a consultation.


Customer Feedback and Support:

- We value your feedback: At Triple Oak Vineyard, we strive for continuous improvement, and your feedback plays a vital role. If you have any suggestions, comments, or feedback about our wines, services, or overall experience, we would love to hear from you. Your insights help us enhance our offerings and ensure your satisfaction.

- Reach out to us: If you need any assistance or have a specific concern, please don't hesitate to contact our customer care team. We are dedicated to resolving any issues promptly and ensuring your satisfaction with our products and services.


Thank you for choosing Triple Oak Vineyard. We appreciate your support and look forward to providing you with an exceptional wine experience. Cheers!

Privacy & Safety

At Triple Oak Vineyard, we are committed to protecting your privacy and ensuring a safe and secure online experience. We take your privacy seriously and have implemented measures to safeguard your personal information. Please read the following information regarding our privacy practices and the steps we take to ensure your safety:


1. Collection and Use of Personal Information:

- Information We Collect: When you interact with our website or make a purchase, we may collect personal information such as your name, email address, phone number, and billing/shipping address. We only collect information necessary to provide you with our products and services.

- Use of Personal Information: We use your personal information to process your orders, communicate with you about your purchases, deliver our products to you, and provide customer support. We may also use your information to send you promotional offers or newsletters if you have subscribed to them.


2. Protection of Personal Information:

- Secure Transactions: We use industry-standard encryption technology (such as SSL) to protect your personal and financial information during transmission. This ensures that your data is securely transmitted and cannot be intercepted by unauthorized parties.

- Internal Data Protection: We have implemented strict internal data protection measures to prevent unauthorized access, disclosure, or alteration of your personal information. Only authorized personnel have access to your information, and they are required to keep it confidential.


3. Third-Party Disclosure:

- Trusted Partners: We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting business operations, or delivering our products to you. These partners are bound by confidentiality agreements and are only authorized to use your information for the specified purposes.

- Legal Compliance: We may also disclose your personal information if required by law or when we believe it is necessary to protect our rights, comply with a legal obligation, or respond to a government request.


4. Cookies and Tracking Technologies:

- Cookies: Our website may use cookies or similar tracking technologies to enhance your browsing experience and personalize your interactions with us. Cookies are small text files that are stored on your device and help us remember your preferences and improve our website's functionality.

- Opting Out: If you prefer not to accept cookies, you can modify your browser settings to decline them. However, please note that disabling cookies may limit certain features and functionality of our website.


5. Links to Third-Party Websites:

- External Websites: Our website may contain links to third-party websites or services that are not owned or controlled by Triple Oak Vineyard. We are not responsible for the privacy practices or content of these websites. We recommend reviewing the privacy policies of any third-party websites you visit.


6. Children's Privacy:

- Our website is not intended for individuals under the legal drinking age. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete it from our records.


7. Updates to the Privacy Policy:

- We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information.


If you have any questions or concerns about our Privacy and Safety practices, please contact our customer care team. Your privacy and security are of utmost importance to us, and we are here to address any inquiries you may have.

Payment Methods

Credit / Debit Cards

Offline Payments

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